Shipping Policy
*Please choose and purchase according to local laws and policies.
1. ADDRESSES TO WHICH WE SHIP
Currently, we only provide FREE shipping to all European Union Countries except Malta, Cyprus and Sassari(Italy).
2. SHIPPING TIME
In-stock orders typically ship the next business day, unless noted on the product page. In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at support@yangorbike.com. Generally, it will take 5-7 business days(EU warehouse)for your orders to reach you, some distance area might take even longer.
3. SHIPPING COST
All orders come with free shipping.
4. SHIPPING CARRIERS
UPS/FedEx/SUUS/DPD
5. ORDER TRACKING
You can track your order and shipping & handling information on your account if you have registered one on yangorbike.com. If you haven't registered on our site,
you can also track your order here with your order number. For more shipping information, send an email to support@yangorbike.com. We will get back to you in 24 hours.
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days.Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
Notice:
1.Some products are pre-sale. The processing time for this type of product takes about 15 to 30 days. Before buying, please pay attention. Thank you!
2. Some countries and regions are not within the delivery scope, such as Malta, Cyprus, etc.If your order does not comply with the delivery rules, we will notify you of the reason and cancel all orders. Thank you for your understanding.
If you have any after-sales questions, please contact: support@yangorbike.com. Remember to attach your order number (for example #YG0001) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.
